TERMS AND CONDITIONS PLEASE CONTACT ME DIRECTLY PRIOR TO PLACING YOUR ORDER FOR ORIGINAL WATERCOLORS TO INSURE AVAILABILITY AND TO DETERMINE SHIPPING CHARGE AND SALES TAX (IF APPLICABLE).   100% Money Back Guarantee • If you are not happy with your Original Watercolor or Giclee for any reason, you may return it within 14 days after you received it for a full refund (minus return shipping and insurance costs). See Returns and Exchanges below for additional information. Payment •Once availability is confirmed, please send payment in full by personal check in US dollars made payable to: Jane Loveall Studio 831 Jackson Street Fairfield, CA 94533-5718 • We will ship your order after your check clears the bank. For local customers, VISA, Mastercard and Discover Card can be accepted if paid in person at the studio.    Other Payment Options  Use PayPal / Credit Cards at http://jane-loveall.artistwebsites.com and www.janeloveallstudio.etsy.com   Shipping and Insurance •US and Canada orders for matted and unmatted artwork and giclees will be shipped using priority shipping by USPS, FED EX or UPS. We ship unmatted giclees in heavy duty shipping tubes. Matted artwork and Giclees are shipped flat in protective packaging. Contact us for shipping costs for international orders. • Shipping for original artwork and Giclee prints is charged to the customer. • All orders are covered by insurance during shipping (included in the shipping price). • We will send you an e-mail with tracking information when your order ships. You may contact us at janeloveallstudio@sbcglobal.net to receive an order update. We usually ship orders within 7 days of cleared payment.  However, some Limited Edition giclee orders may ship up to 14 days after cleared payment depending on availability and turnaround time with our professional printmaker.  We will let you know if there will be a shipping delay.   Lay-Away Orders • Requires a $35 non-refundable down payment with and the remainder due no later than 60 days after order is placed. We will ship your order after full payment is received. Sales Tax •Orders shipped to California addresses will be charged 7.375% state sales tax. • No sales tax is due on orders shipped outside of California. Framed Art •Frames may have minor imperfections due to the construction and materials used. Returns and Exchanges •Please contact us before returning your order. • We must receive your return or exchange no later than 14 days from the date you received your order. • Orders should be returned in original condition and, if possible, in original packaging. • Damaged items should be returned in original packaging, if possible. • We recommend you use a reliable priority shipping service to return your order. We are not responsible for lost returns and exchanges. • You must prepay and insure your returns. Returns or exchanges shipped C.O.D. will not be accepted. Commissions •Please refer to the Commissions page for details. Contact Infomation • Email: janeloveallstudio@sbcglobal.net  • Phone: (707) 426-3123 We reserve the right to change prices at any time without notice and to correct any errors in pricing and other details shown at this website.